PRIVACY POLICY

Factory Library

Effective Date: July 9, 2025

Factory Library (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data. By using our website, subscribing to our services, or interacting with us, you agree to the terms of this policy.

1. Information We Collect

We collect personal and non-personal information through the following means:

Information You Provide:

Name, email address, password, billing address, and payment information when you create an account or subscribe
Correspondence you send to us (emails, support inquiries, survey responses)
Community forum posts or public comments

Automatically Collected Information:

IP address, browser type, operating system, referring URLs
Time spent on pages, clickstream data, session duration
Cookies and tracking technologies (see section 6)

We do not collect sensitive personal information such as government ID numbers or health data.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage your subscription and account
To deliver downloadable content, emails, and updates
To improve and personalize the user experience
To analyze site usage and maintain website security
To respond to support inquiries or community questions
To send newsletters, promotional offers, or new product announcements (with your consent)

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data under one of the following legal bases:

Contractual necessity: To fulfill our agreement with you (e.g., providing paid access)
Legitimate interests: To improve our services and communicate relevant content
Consent: When you opt-in to marketing communications
Legal obligation: To comply with laws and regulations

4. Sharing Your Information

We do not sell your personal information.

We may share data with third parties only in the following situations:

Service providers: Payment processors, email marketing platforms, hosting providers, and analytics tools
Legal compliance: When required by law, regulation, or legal process
Business transfers: In case of a merger, acquisition, or asset sale

All vendors and partners we work with are contractually obligated to protect your data and comply with applicable privacy laws.

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy. Subscription data is retained for the duration of your membership and a reasonable period thereafter for audit, legal, and operational reasons.

You can delete your account at any time by contacting us at info@factorylibrary.com.

6. Cookies & Tracking Technologies

Factory Library uses cookies and similar technologies to:

Maintain session logins
Analyze website usage
Store preferences for faster navigation

You can control cookie preferences through your browser settings. However, disabling cookies may limit some functionality of the site.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccuracies in your data
Deletion: Request deletion of your data (subject to legal obligations)
Objection: Object to processing for direct marketing
Portability: Request a machine-readable copy of your data

To exercise these rights, email contact@factorylibrary.com. We may verify your identity before proceeding.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided personal information, please contact us to delete it.

9. International Users

If you are visiting Factory Library from outside Canada, your data may be transferred to, stored, or processed in Canada or other countries where our servers or service providers are located. By using our Services, you consent to this transfer.

10. Security

We implement reasonable security measures to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and notify you of significant changes via email or website notice.

12. Contact Us

If you have questions about this Privacy Policy or your data rights, contact:

Factory Library
Email: contact@factorylibrary.com